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If you log in for a 1-2-1 counsellor chat online, you might wait a little while before being connected with a counsellor. We know it can sometimes be scary talking to counsellors. You might be unsure about what to say or how they'll react. They're a bunch of different people, some old and some young.

They all work for us in the UK but many come from different countries like Poland, Ghana, Australia, India, China, France and other places. But most importantly, they all care about young people and give up some of their time to volunteer as counsellors.

But sometimes these callers still try to phone Childline again and again.

Sometimes so much that it can stop young people getting through.

This means we can only support young people in the UK.

And only young people in the UK can sign up for an account and use the 1-2-1 counsellor chat, email and message boards on our site.

But all young people can read our advice and use the rest of our site.

If you were talking about something serious like getting help with self-harm or suicidal thoughts, it’s important to let the counsellor know if you feel safe or not. Childline is a free number, so anyone can call us at any time.

Every young person who contacts us is important and we do our best to answer every call as quickly as possible.

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